Contact Us

Online Booking

Kells’ clients can now make appointment requests online. Our online scheduler will show you the availability of your therapist and allow you to select a specific date and time.

If you are new to Kells, or haven’t been to counselling in the last year, please book an “Initial Visit” when selecting your session. You will automatically be sent the applicable forms to complete upon booking. Please complete as soon as possible. If you are unsure which therapist will be right for you, give us a call! Our intake team will speak with you directly to understand your concerns and match you with a suitable therapist that can be direct billed according to your benefits.

If you have any questions or wish to book by phone or email, please call us at 780-430-4769 (GROW) or fill out the contact form below. We are happy to help!

Hours

• Mondays: 9:00 am – 9:00 pm
• Tuesdays: 9:00 am – 9:00 pm
• Wednesdays: 9:00 am – 9:00 pm
• Thursdays: 9:00 am – 9:00 pm
• Fridays: 9:00 am – 3:00 pm
• Saturdays: Closed
• Sundays: Closed
• Statutory Holidays: Closed

Each clinician’s hours vary.

During the evenings, Kells will be open only during the times that clients have made appointments.

Cancellation Policy

Kells maintains a 24-hour cancellation and missed appointment policy that is reviewed upon intake and signed in your initial session. Cancellation within the 24-hour appointment window is 50% of a session fee aside from instances of an emergency or severe weather. Missed appointments with no notice are the full session fee. Kells cannot direct bill any insurance company for missed appointments or late cancellation fees. The client is responsible for these charges. Please consider accessing a phone or virtual session if the 24 hours have passed and you’re unable to attend in person.